Cleveland, TN Food Stamp Office: SNAP Benefits, Phone & Hours
Need SNAP help in Cleveland or Bradley County? Confirm the official TDHS office on North Lee Highway, use One DHS for applications and uploads, call the right support line, and avoid old third-party office listings.
Quick Answer: Cleveland TN Food Stamp Office Help
For Cleveland, Tennessee SNAP help, start with the official Tennessee DHS Family Assistance office locator for Bradley County. Then use One DHS for applications, document uploads and case status, or Tennessee EBT Customer Service for card problems.
Bradley County Office
4625 North Lee Hwy
Cleveland, TN 37312-4042
One DHS Contact Center
Call +1(833) 772-8347 for TDHS SNAP and Family Assistance routing. TTY users can use 711.
Office hours
TDHS lists Bradley County office hours as 8:00 am to 4:30 pm ET. Confirm before visiting.
Bradley County fax
The Bradley County fax listed by TDHS is +1(423) 559-4986. Fax only when TDHS or your notice says fax is accepted.
If you need to apply, upload documents, check case status, respond to a notice or report a change, One DHS or the One DHS Contact Center may be faster than visiting. Use the office visit only when the task truly needs local office help.
Official Site Screenshot: Bradley County TDHS Office Locator Page
The screenshot below shows the official Tennessee DHS Family Assistance office locator area for Bradley County. Use it to visually confirm the state source before relying on address, phone, hours, fax or listed services.
How to use this official page
Open the TDHS Family Assistance Office Locator, search for “BRADLEY COUNTY,” then confirm the live address, phone number, fax, office hours and listed services before calling, visiting, mailing or faxing documents. If the live TDHS page and this screenshot ever differ, follow the live TDHS page.
Cleveland TN Food Stamp Office: Address, Phone, Hours and Services
The official TDHS locator lists the Bradley County office as a Family Assistance office for Food Stamp/SNAP and related benefit programs.
| Office detail | Official listing detail | Best user action |
|---|---|---|
| County office | BRADLEY COUNTY, Dist. 4, Cty. #6 | Use this as the local office route for Cleveland and Bradley County SNAP / Family Assistance questions. |
| Street address | 4625 North Lee Hwy, Cleveland, TN 37312-4042 | Use for directions only after confirming your issue should be handled in person. |
| Office hours | 8:00 am – 4:30 pm ET | Confirm around holidays, weather closures, appointment rules or building changes. |
| Phone | +1(833) 772-8347 | Use the One DHS Contact Center for SNAP, interview, notice, case and routing questions. |
| Fax | +1(423) 559-4986 | Fax only if TDHS, One DHS or your notice says fax is accepted. Keep confirmation proof. |
| Listed services | Food Stamp, Families First, Child Care Certificate, Medicaid and TennCare | Ask TDHS which route applies to your exact benefit issue before sending documents. |
Why Some Cleveland Food Stamp Office Listings Show an Old Address
Several non-official directory pages and older web listings may still show a Cleveland DHS address on Star Vue Drive or an older local phone number. For SNAP/Food Stamp office action, use the live Tennessee DHS locator as the final source.
Old address risk
If a page shows a different Cleveland office address, compare it with the TDHS Family Assistance Office Locator before you travel.
Use the county name
Search the official locator for “BRADLEY COUNTY,” not just “Cleveland,” because SNAP offices are organized by county.
Avoid wasted trips
Call +1(833) 772-8347 before visiting if your task involves a deadline, interview, document upload, case status or office appointment.
Cleveland SNAP Route Finder: Choose the Right TDHS Path
Pick your situation. This helper gives a safe next step without asking for your Social Security number, EBT card number, case number, PIN or private documents.
Confirm Bradley County office details on the TDHS locator, then call before visiting.
How to Apply for SNAP in Cleveland, Tennessee
Tennessee DHS gives users three practical SNAP application routes: online through One DHS, in person at a TDHS office, or by paper application mailed to TDHS. Use the route that matches your access to internet, transportation and documents.
Use One DHS
Use OneDHS.tn.gov for SNAP applications, document upload, case status, updates, notices, appeals and account tools.
Open One DHSUse Bradley County TDHS
Use the Cleveland office route for local Family Assistance support, printed form routing, county office confirmation or notice help.
Open office locatorPaper application mailing
If mailing a paper application, TDHS lists: Family Assistance, TN Dept. of Human Services, 1843 Foreman Dr., Suite 102, Cookeville, TN 38501.
Do not wait to apply only because you are still collecting documents. Apply first through an official route, then submit verification documents as soon as possible through One DHS, a TDHS office, or mail instructions.
Official TDHS Verification Checklist PDF: What to Prepare
Tennessee’s SNAP and Families First verification checklist explains the types of proof that may be needed at the interview to process a case on time. Your exact request may vary, so follow your notice and One DHS messages first.
Identity, address and income
- Identity proof: driver’s license, school/work ID, voter registration card, birth certificate, passport, resident alien card or I-94 card.
- Address proof: property tax statement, insurance, current utility bill, rent/mortgage receipt or mail sent to the stated address.
- Income proof: check stubs, award letters, employer statement, Social Security/SSI/Veterans benefits, retirement/disability benefits, unemployment or W-2 forms.
Resources and SNAP expenses
- Resources may include bank statements, stock shares, bonds, CDs, rental property proof or certain vehicle titles when requested.
- SNAP expense proof may include rent, mortgage, property taxes, property insurance, utility receipts, child care costs or child support payments.
- For elderly or disabled household members, medical expense proof may include receipts, prescription ledgers, payment agreements or equipment invoices.
The PDF is a preparation guide, not a guarantee that every item applies to your household. Bring or upload the specific proof TDHS requests in your notice, interview or One DHS account.
SNAP Interview, Missed Call and Case Status Help
After applying, the eligibility interview and verification review are often the steps that decide whether your case moves quickly or gets delayed.
Complete the interview quickly
TDHS says the eligibility interview is required. If the interview is not completed, the application may be delayed or denied.
Missed your interview?
If you miss your scheduled interview, call the One DHS Contact Center at +1-833-772-TDHS (8347) to complete or reschedule it.
Check status the official way
Use the Benefits Dashboard in One DHS or call the One DHS Contact Center. If possible, keep your case number or notice nearby.
TDHS guidance says a case manager may have up to 10 days to process verifications. If your deadline matters, use One DHS or call TDHS to confirm whether documents were received and processed.
How to Submit Documents Without Losing Proof
SNAP documents can include sensitive information. Submit copies through official TDHS routes only and keep proof that you sent them.
Use One DHS file upload
After logging in, use the Child Care & Family Assistance File Upload tile. Upload clear photos from a phone, tablet or computer.
Submit copies at TDHS
You may visit a TDHS office to submit copies. Do not hand over originals unless TDHS specifically instructs you.
Mail copies only
If mailing, send copies and keep proof. TDHS says not to mail original versions of documents.
FoodStampsOffice.org is not TDHS and cannot receive documents, case notices, IDs, SSNs, bank records, income proof, EBT card photos or portal passwords.
Map and Directions to Bradley County TDHS in Cleveland
Use this map for route planning only. The official TDHS locator, One DHS portal and your TDHS notice should guide applications, interviews, document submission and deadlines.
If you are driving from Charleston, Hopewell, Wildwood Lake, East Cleveland, South Cleveland, McDonald or nearby Bradley County communities, call first. Many application, upload and case-status tasks may be completed through One DHS or by phone.
Visit, Call, Use One DHS, Mail or Fax?
Use the right route before spending time driving, waiting on hold or sending documents to the wrong place.
| Task | Best route | Why it helps |
|---|---|---|
| New SNAP application | One DHS Customer Portal | Online filing lets you apply and use account tools without an office trip. |
| Upload documents | One DHS file upload | TDHS says users can upload photos of documents using phone, tablet or computer. |
| Paper application or mailed copies | TDHS mail route or county office instructions | Use TDHS mailing instructions and keep copies/proof of mailing. |
| Confirm Cleveland office details | TDHS Family Assistance Office Locator | Official locator details are safer than map-only or third-party listings. |
| Missed interview or appointment | One DHS Contact Center | TDHS directs users to call +1-833-772-TDHS (8347) for missed or rescheduled interviews. |
| Lost, stolen or damaged EBT card | Tennessee EBT Customer Service | Card replacement and PIN/card issues are handled by EBT support. |
| Fax documents | Fax only if instructed | Wrong or unnecessary faxing can delay processing. Keep the confirmation page. |
Tennessee EBT Help for Cleveland SNAP Users
For lost, damaged, stolen or compromised EBT cards, use Tennessee EBT Customer Service. Do not share your EBT PIN with a caller, text message, social media account or unofficial website.
EBT Customer Service
TDHS lists EBT Customer Service at +1-888-997-9444 for Tennessee EBT card help.
Open Tennessee EBT pageUse ebtEDGE carefully
TDHS says ebtEDGE can help users check balance, monitor transactions, change PIN, freeze the account, block out-of-state purchases and request a replacement.
Avoid imitation apps
Use the official ebtEDGE app and avoid apps that charge fees, use alternate spellings or do not show FIS as the developer.
Safety and Privacy Check Before You Share Information
SNAP searches often happen during urgent situations. Use official routes and avoid giving sensitive information to the wrong place.
Safer official routes
- TDHS Family Assistance Office Locator.
- One DHS Customer Portal.
- One DHS Contact Center at +1(833) 772-8347.
- Tennessee EBT Customer Service at +1(888) 997-9444.
- Official TDHS notices and portal messages.
Risky actions
- Paying someone promising faster SNAP approval.
- Sharing your EBT PIN or One DHS password.
- Uploading personal records to unofficial forms.
- Assuming a social media comment is an official office update.
- Sending private documents to FoodStampsOffice.org.
Helpful FoodStampsOffice.org Guides for Cleveland TN Users
These confirmed internal guides support the same user task: Tennessee SNAP office help, nearby East Tennessee office routes, office hours, fax/document safety and statewide SNAP guidance.
Official Tennessee SNAP and TDHS Links
Use these official sources for final action. Links are included because they help Cleveland and Bradley County users apply, verify, submit documents, confirm office details or handle EBT card issues.
Cleveland TN Food Stamp Office FAQs
Quick answers for Cleveland and Bradley County users searching for SNAP office details, TDHS phone, hours, One DHS, document upload, interviews and EBT card help.
Where is the Cleveland TN Food Stamp Office?
The official Tennessee DHS office locator lists the Bradley County Family Assistance office at 4625 North Lee Hwy, Cleveland, TN 37312-4042.
What is the Cleveland TN food stamp office phone number?
The Bradley County listing uses the One DHS Contact Center phone number +1(833) 772-8347 for Family Assistance office routing.
What are the Bradley County TDHS office hours?
TDHS lists the Bradley County office hours as 8:00 am to 4:30 pm ET. Confirm same-day hours before visiting.
What is the Bradley County TDHS fax number?
The official TDHS locator lists the Bradley County fax as +1(423) 559-4986. Fax documents only if TDHS or your notice tells you to use fax.
Can I apply for Tennessee SNAP online?
Yes. Tennessee DHS directs users to the One DHS Customer Portal for online benefit applications and related account actions.
How do I upload SNAP verification documents in Tennessee?
TDHS says verification documents can be uploaded through the One DHS Customer Portal, submitted at a TDHS office, or mailed as copies. Do not mail original documents.
What documents should I prepare for SNAP?
Common proof may include identity, address, income, citizenship or alien status, resources, shelter costs, utility costs, child care, child support and medical expenses for elderly or disabled household members when requested.
What if I missed my SNAP interview?
TDHS says if you miss your interview, you can call the One DHS Contact Center at +1-833-772-TDHS (8347) to complete the interview or set up a new time.
How do I check whether TDHS received my verification?
Use the One DHS portal or call the One DHS Contact Center. TDHS guidance says a case manager may have up to 10 days to process verifications.
What number do I call for a lost Tennessee EBT card?
TDHS lists EBT Customer Service at +1-(888)-997-9444 for lost, damaged or stolen EBT cards and card support.
Why do some websites show a different Cleveland DHS office address?
Some third-party directories may show older office information. Use the live TDHS Family Assistance Office Locator as the final source before traveling or mailing documents.
Can FoodStampsOffice.org check my Cleveland SNAP case?
No. FoodStampsOffice.org is an independent guide and cannot check case status, approve benefits, upload private records or replace EBT cards. Use One DHS, TDHS or official EBT support.
Final Recommendation
For Cleveland TN Food Stamp Office help, start with the official TDHS office locator for Bradley County, then choose the correct next step: One DHS for applications, uploads and case status; the One DHS Contact Center for interview or notice questions; the official verification checklist for document preparation; and Tennessee EBT Customer Service for lost, damaged, stolen or compromised card problems.
Last updated: July 1, 2026. Recheck Tennessee DHS before visiting, faxing documents, mailing copies or relying on office hours, because office procedures can change.