Food Stamp Office in Jackson, TN: SNAP Location & Phone Guide
Need SNAP help in Jackson or Madison County? Use this guide to confirm the TDHS office, choose the right phone/portal/visit route, prepare documents, and avoid sending private information to the wrong place.
Start Here: What Jackson SNAP Help Do You Need?
Use this fast table before calling or visiting. It tells you where to go, what to click, and when an office visit makes sense.
| Your situation | Best next step | Official route |
|---|---|---|
| Find the Jackson TN food stamp office | Confirm the Madison County TDHS office listing before traveling. | TDHS Family Assistance Office Locator |
| Apply for SNAP in Jackson | Apply online through One DHS, at a local TDHS office, or by mail using TDHS instructions. | TDHS Applying for SNAP |
| Upload verification documents | Use the Family Assistance File Upload route on the One DHS Customer Portal. | One DHS Customer Portal help |
| Missed interview or case question | Call One DHS Contact Center quickly and keep your notice/case details ready. | +1-833-772-TDHS (8347) |
| Lost or stolen Tennessee EBT card | Use the official Tennessee EBT customer service route, not a third-party form. | Tennessee EBT: +1-888-997-9444 |
| Need food today | Call food help resources while your SNAP case is pending. | USDA National Hunger Hotline |
If TDHS already sent you a notice, follow that notice first. The notice may include the exact deadline, interview instruction, missing document list, or phone route for your case.
Official Site Screenshot: What the Jackson TN SNAP Office Page Looks Like
The image below shows the official Tennessee DHS Family Assistance Offices page for Madison County. Use it to visually confirm the Jackson office source before relying on any address, phone number, hours, or fax details.
How to use this official page
Open the TDHS Family Assistance Office Locator, search for “Madison County,” then confirm the Jackson office address, phone, fax, office hours and services. Do not assume a random map listing is current until you compare it with the official Tennessee DHS page.
Jackson TN Food Stamp Office: Madison County TDHS Details
Use these details for local office planning only. Case status, eligibility, benefits, missed interviews and document deadlines must still be handled by TDHS official routes.
Madison County Office
225 Dr. Martin Luther King Jr. Drive, 4th Floor South Tower A
Jackson, TN 38301-3658
One DHS Contact Center
+1(833) 772-8347
Also written as +1-833-772-TDHS.
Office hours
8:00 am – 4:30 pm. Confirm before visiting, especially around holidays, weather closures, or office changes.
Family Assistance fax
+1(731) 427-7855. Keep your fax confirmation if you submit documents this way.
The Madison County listing includes Food Stamp, Families First, Child Care Certificate, Medicaid and TennCare services. The office listing is not the same as a case approval; TDHS makes final eligibility and case decisions.
Map to the Madison County TDHS Office in Jackson
Use the map for directions only. Use TDHS for official hours, appointment rules, document submission instructions, and case-specific help.
Call or check TDHS first. A map can show the building, but it will not tell you whether your issue is better handled through One DHS, the Contact Center, EBT customer service, or a specific notice route.
Jackson SNAP Office Route Finder: What Should You Do Next?
Choose your exact problem. This tool gives a safe action route without asking for Social Security numbers, EBT PINs, case numbers, or private documents.
Use the official TDHS Madison County office listing first. Confirm details before visiting the Jackson office.
How to Apply for SNAP in Jackson, Tennessee
Tennessee DHS explains the SNAP process in four main steps: complete the application, complete the eligibility interview, submit verification documents, and wait for processing.
Apply through One DHS
Use the One DHS Customer Portal for the official online application route and family assistance tools.
Open One DHSApply at TDHS office
Visit the Madison County office if you need in-person help, paper application support, or local guidance.
Mail-in route
Use only the mailing instructions shown by TDHS on its official SNAP application page.
Read TDHS stepsComplete interview
Watch for phone calls, notices, and One DHS messages. If you miss an interview, call TDHS quickly.
Submit verification
Use Family Assistance File Upload through One DHS when TDHS asks for verification documents.
Wait for processing
TDHS approves or denies the application after processing. Use TDHS channels for final case answers.
After applying, save your confirmation details and check One DHS messages. Missing an interview or document deadline can delay benefits even when the application was submitted correctly.
Should You Visit the Jackson Office, Call, or Use One DHS?
Use this table before traveling to the Jackson office. Many SNAP tasks are faster online or by phone.
| Task | Best route | Why this route helps |
|---|---|---|
| New SNAP application | One DHS Portal first | You can start online and track updates without waiting at the office. |
| Need local office address or fax | TDHS office locator | The locator is the official source for address, hours, phone, fax and services. |
| Upload requested documents | One DHS Family Assistance File Upload | Using the official upload route reduces the risk of sending documents to the wrong place. |
| Missed interview or case question | Call +1-833-772-TDHS | Interview and case actions should go through TDHS official support. |
| Lost or stolen EBT card | Tennessee EBT customer service | Card replacement and PIN issues are usually handled by the EBT route. |
| Need food today | Hunger Hotline, 211, food bank | SNAP can take time; emergency food resources may help sooner. |
Jackson SNAP Documents Checklist
TDHS may request verification documents to process SNAP. Your notice is the final guide, but these are common items users should prepare.
Common verification items
- Identity proof such as driver’s license, passport, school/work ID, or similar proof.
- Social Security number proof if requested.
- Proof of address such as lease, utility bill, phone bill, or similar record.
- Income proof such as check stubs, employer statement, unemployment or award letters.
- Resource proof such as bank statements if requested.
- Any TDHS notice, application confirmation, or case number you already have.
Mistakes that delay help
- Uploading private documents to a non-official website.
- Missing the interview call after applying.
- Waiting too long to send requested verification.
- Mailing original documents without keeping copies.
- Using an old office address without checking TDHS.
- Ignoring renewal or recertification notices.
Keep proof of every upload, fax, office drop-off, or mailing. A confirmation page, fax receipt, stamped copy, or tracking number can help if a document is later marked missing.
Jackson EBT Help: Card, Balance, Replacement and PIN Safety
For Tennessee EBT card problems, use official EBT customer service. Do not share your EBT PIN with any person, website, text message, or caller.
Call EBT support
For lost, stolen, or replacement EBT card help, use Tennessee EBT customer service: +1-888-997-9444.
Check balance safely
Use your receipt, official EBT support, or approved state benefit route. Avoid unofficial apps or pages asking for sensitive card details.
Protect your PIN
No real SNAP office should ask you to reveal your full EBT PIN by text, email, social media, or comment form.
Stores That Accept EBT Near Jackson, TN
Use the USDA SNAP Retailer Locator to find nearby SNAP-authorized stores by address, city/state, or ZIP code.
A store may accept EBT for eligible food but still require another payment method for delivery fees, tips, hot prepared food, paper products, pet food, hygiene items, or other non-food items.
What SNAP Can and Cannot Buy in Tennessee
USDA rules explain eligible food categories. Store systems may separate SNAP and non-SNAP items at checkout.
| Usually allowed | Not allowed | Smart checkout move |
|---|---|---|
| Fruits, vegetables, meat, poultry, fish | Alcohol, tobacco, cigarettes | Separate non-SNAP items before paying. |
| Dairy, breads, cereals | Vitamins, medicines, supplements | Look for Nutrition Facts vs Supplement Facts. |
| Snack foods and non-alcoholic drinks | Hot food at point of sale | Ask store staff before checkout if unsure. |
| Seeds and plants that produce food | Pet food, cleaning supplies, paper products, hygiene items | Keep another payment method ready. |
Jackson SNAP Topics People Also Search
These are the real tasks behind searches like “jackson tn food stamp office,” “SNAP office near me,” and “EBT card replacement.”
SNAP office near me Jackson TN
Use the TDHS office locator and search for Madison County before visiting.
Jackson SNAP office phone number
Use +1(833) 772-8347 for One DHS Contact Center help.
Apply for food stamps online Tennessee
Use One DHS Customer Portal or TDHS application instructions.
Check Tennessee SNAP case status
Use One DHS portal, your TDHS notice, or One DHS Contact Center.
Tennessee EBT card replacement
Use Tennessee EBT customer service: +1-888-997-9444.
Emergency food assistance Jackson
Call USDA Hunger Hotline, 211, food banks, or local meal programs while SNAP is pending.
Video Help: Using Tennessee DHS Online Services
Use video help for portal basics only. For exact deadlines, eligibility decisions, document requests, interviews, or EBT card replacement, follow TDHS or your official notice.
▶
Watch SNAP / TDHS help videos
Open Tennessee DHS YouTube help
TDHS video resources can help users understand account setup, online service navigation, and document upload basics. Always use the live One DHS portal for real application or case actions.
A video can explain general steps, but it cannot replace your TDHS notice, One DHS portal messages, official document deadline, or One DHS Contact Center instructions.
Safety Warning for Jackson SNAP Users
SNAP users are often targeted by fake calls, texts, social posts, and unofficial upload forms. Use TDHS, One DHS, USDA, and official EBT routes only.
Do this
- Use One DHS Customer Portal for official online SNAP actions.
- Use TDHS office locator for Madison County office details.
- Use the phone number shown on your TDHS notice.
- Keep proof of uploaded, mailed, faxed, or submitted documents.
- Call EBT customer service quickly for lost or stolen cards.
Do not do this
- Do not share your EBT PIN.
- Do not upload Social Security numbers to unofficial websites.
- Do not pay anyone promising SNAP approval.
- Do not trust texts asking for card number or PIN.
- Do not ignore interview, renewal, or document notices.
FoodStampsOffice.org Review & Trust Check
No fake star ratings, fake reviews, or Review schema are used here. This page is an independent guide that points users to official SNAP sources.
Official links are prioritized
Jackson office information points users back to Tennessee DHS, One DHS, USDA, and official support routes.
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Cannot process cases
This website cannot approve SNAP, check your case, replace EBT cards, accept private documents, or make eligibility decisions.
Helpful SNAP Guides on FoodStampsOffice.org
Use these related guides if you need general office help, nearby SNAP office steps, hours guidance, or another Tennessee office example.
Official Links for Jackson TN SNAP Help
Use these links for final action. Details can change, so confirm on official pages before applying, calling, visiting, or uploading documents.
Jackson TN Food Stamp Office FAQs
Quick answers for users searching Jackson TN food stamp office help.
Where is the Jackson TN food stamp office?
The Madison County Tennessee Department of Human Services office is listed at 225 Dr. Martin Luther King Jr. Drive, 4th Floor South Tower A, Jackson, TN 38301-3658. Confirm on the official TDHS office locator before visiting.
What is the Jackson SNAP office phone number?
The TDHS Madison County office listing shows +1(833) 772-8347. TDHS also writes this as +1-833-772-TDHS (8347).
What are the Madison County SNAP office hours?
The TDHS listing shows office hours as 8:00 am – 4:30 pm. Always confirm with TDHS before visiting because schedules can change.
Can I apply for SNAP online in Jackson?
Yes. Tennessee DHS allows SNAP applications through the One DHS Customer Portal. TDHS also provides local office and mail options using official instructions.
How do I upload SNAP documents in Tennessee?
Use the One DHS Customer Portal and the Family Assistance File Upload route for SNAP and Families First documents. You may also follow official TDHS office or mail instructions if listed for your case.
What documents do I need for Tennessee SNAP?
Common proof may include identity, Social Security number, address, income, resources, and any documents requested by TDHS. Follow your official notice for exact requirements.
What should I do if I missed my SNAP interview?
Call +1-833-772-TDHS (8347) as soon as possible to complete your interview or ask how to set up a new interview time.
Who do I call for a lost Tennessee EBT card?
Call Tennessee EBT customer service at +1-888-997-9444. Never share your EBT PIN with anyone.
Can this website check my Tennessee SNAP case?
No. FoodStampsOffice.org is independent and cannot check cases, approve benefits, replace EBT cards, or accept private documents. Use TDHS or One DHS for case actions.
Where can I find Jackson stores that accept EBT?
Use the USDA SNAP Retailer Locator and search by Jackson address, city/state, or ZIP code to find SNAP-authorized stores near you.
Final Recommendation
For Jackson TN SNAP help, start with the official TDHS Madison County office listing, then choose the right route: One DHS Portal for applying and document upload, One DHS Contact Center for case or interview help, and Tennessee EBT customer service for card problems.
Last updated: June 22, 2026. Confirm office hours, phone numbers, document upload rules, interview instructions, and EBT guidance with TDHS before taking action.