Philadelphia, PA SNAP Food Stamp Office: Address, Phone & Support

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Philadelphia County SNAP help • PA DHS • COMPASS • EBT support

Philadelphia, PA Food Stamp Office: SNAP Address, Phone & Support

Need SNAP help in Philadelphia? Use this guide to confirm the official PA DHS County Assistance Office route, apply through COMPASS, prepare documents, call the right number, or handle EBT card problems safely.

📍 CAO address ☎️ Philly SNAP phone 💻 COMPASS portal 💳 PA EBT help 🧾 Documents checklist 🛡️ Scam safety

Start Here: What Philadelphia SNAP Help Do You Need?

Use this table first. It points you to the right official route so you do not waste time at the wrong office or upload private documents to the wrong place.

Your situation What to do now Official route
Find Philadelphia PA food stamp office Use the PA DHS County Assistance Office page and search Philadelphia. PA DHS CAO information
Apply for SNAP online Apply online through Pennsylvania COMPASS. COMPASS benefits portal
Check application or benefits Use COMPASS, Track My Benefits, or the Philadelphia customer service route. Track My Benefits
Ask about SNAP, Cash or Medical Assistance Call the Philadelphia customer service number. 215-560-7226
Lost or stolen EBT card Call PA EBT Recipient Hotline immediately. 1-888-EBT-PENN / 1-888-328-7366
Need food today Use emergency food resources while SNAP is pending. USDA Hunger Hotline
Philadelphia insider tip

If you already received a PA DHS notice, use the deadline, office, phone number, and document instructions on that notice first. Public directory pages are helpful, but notices are case-specific.

Official Site Screenshot: Philadelphia County Assistance Office Page

The screenshot below shows the official Pennsylvania DHS County Assistance Office page used for Philadelphia SNAP and food stamp office information. Use it to visually confirm you are on the real PA.gov source.

Official Pennsylvania DHS Philadelphia County Assistance Office page for Philadelphia PA food stamp office SNAP help
Official source screenshot: Pennsylvania DHS County Assistance Office page showing Philadelphia County Assistance Office details, district offices, office hours, phone numbers and SNAP support routes.

How to use this official page

Open the PA DHS County Assistance Office page, search for “Philadelphia,” then compare the office name, address, phone, office hours and district listing before you visit. For online SNAP actions, use COMPASS. For EBT card problems, use the PA EBT Recipient Hotline.

Philadelphia PA SNAP Food Stamp Office: Address, Phone and Hours

The official PA DHS page lists Philadelphia County Assistance Office Headquarters at 801 Market Street. Several district offices also serve Philadelphia households.

Main office

Philadelphia CAO Headquarters

801 Market Street
Philadelphia, PA 19107

Phone

Philadelphia customer service

215-560-7226 for Philadelphia Cash, Medical Assistance and SNAP benefit questions.

Hours

Office hours

8 a.m. – 5 p.m. Monday–Friday on the PA DHS CAO listing. Confirm before visiting.

LIHEAP / fax

Headquarters details

LIHEAP: 215-560-1583
Fax: 215-560-3214

Before you travel

Philadelphia has several district offices. Your household may be served by a specific district based on ZIP code or program need. Confirm with PA DHS before visiting, especially if a notice tells you to use a different office.

Map to Philadelphia County Assistance Office Headquarters

Use the map for directions to the headquarters address only. Use PA DHS/COMPASS for official SNAP actions, document upload rules, case status and eligibility decisions.

Map warning

A map listing is not the final authority for SNAP office service area, appointments, closures or district assignment. Always compare with PA.gov or your official notice.

Philadelphia County Assistance Office Districts Listed by PA DHS

PA DHS lists multiple Philadelphia district offices. Use this table to understand the main options, then confirm your correct district on the official PA DHS page.

Office / district Address Phone Hours shown
Headquarters 801 Market Street, Philadelphia, PA 19107 215-560-7226 8 a.m.–5 p.m.
Boulevard District 4109 Frankford Avenue, Philadelphia, PA 19124 215-560-6500 8 a.m.–5 p.m.
Chelten District 301 East Chelten Avenue, 1st Floor, Philadelphia, PA 19144 215-560-5200 8 a.m.–5 p.m.
Delancey District 5740 Market Street, 2nd Floor, Philadelphia, PA 19139 215-560-3700 8 a.m.–5 p.m.
Elmwood District 5740 Market Street, 1st Floor, Philadelphia, PA 19139 215-560-3800 8 a.m.–5 p.m.
Liberty District 219 East Lehigh Avenue, Philadelphia, PA 19125 215-560-4000 8 a.m.–5 p.m.
Somerset District 2701 N. Broad Street, 2nd Floor, Philadelphia, PA 19132 215-560-5400 8 a.m.–5 p.m.
South District 1163 S. Broad Street, Philadelphia, PA 19147 215-560-4400 8 a.m.–5 p.m.
Unity District 4111 Frankford Avenue, Philadelphia, PA 19124 215-560-6400 8 a.m.–5 p.m.
West District 5070 Parkside Avenue, Philadelphia, PA 19131 215-560-6100 8 a.m.–5 p.m.
Glendale note

PA DHS notes Glendale District is temporarily closed and lists alternate offices by ZIP code. If your notice or ZIP code points to Glendale, check PA DHS before visiting.

Philadelphia SNAP Office Route Finder

Choose your exact issue. This tool gives a safe route without collecting personal details.

Your route:

Use the official PA DHS County Assistance Office page and confirm the Philadelphia district before visiting.

How to Apply for SNAP in Philadelphia, PA

Pennsylvania residents can apply online through COMPASS, in person at a County Assistance Office, or by other PA DHS application routes. Use official pages only.

Fastest for many users

Apply online through COMPASS

Use COMPASS to apply for SNAP and manage benefit information online.

Open COMPASS
In person

Visit a County Assistance Office

Use this route if you need help applying, cannot access online tools, or need local office support.

Find PA CAO
Paper route

Mail or paper application

Use PA DHS application instructions and keep a copy of anything you submit.

Read PA SNAP application steps
After applying

Watch COMPASS, Track My Benefits, mail, phone calls and notices. If PA DHS asks for an interview or documents, respond before the deadline shown on your notice.

Visit, Call, or Use COMPASS? Philadelphia SNAP Decision Table

Use this before traveling to 801 Market Street or another district office.

Task Best route Why this helps
New SNAP application COMPASS first Online filing can reduce travel and creates a digital starting point.
Case status or report change COMPASS, Track My Benefits, or 215-560-7226 These routes are case-specific for Philadelphia users.
Document problem Follow PA DHS notice / office instructions Wrong document routes can delay benefits.
Lost or stolen EBT card 1-888-328-7366 EBT Recipient Hotline is available 24/7 for lost/stolen cards, balances and card problems.
Need food today USDA Hunger Hotline, 211, food banks Emergency food can help while SNAP is pending.

Philadelphia SNAP Documents Checklist

Use your PA DHS notice for the exact list. This checklist helps you prepare before applying, calling, uploading, mailing or visiting.

Prepare

Common SNAP proof items

  • Photo ID or identity proof if requested.
  • Proof of Philadelphia address, rent or shelter cost.
  • Income proof, pay stubs, unemployment or benefit letters.
  • Household member information.
  • Utility bills, child care, child support or medical expense proof if relevant.
  • Any PA DHS notice, deadline, case number or application confirmation.
Avoid

Common delay mistakes

  • Uploading documents to an unofficial website.
  • Missing the phone interview or notice deadline.
  • Sending originals without keeping copies.
  • Using a closed or wrong district office without checking PA DHS.
  • Waiting until the deadline day to ask for help.
Practical tip

Keep proof of every document submission: upload confirmation, mail receipt, fax confirmation, office receipt or screenshot from an official portal.

Philadelphia EBT Help: Lost Card, Balance, PIN and Theft Safety

Pennsylvania EBT questions should go through the PA EBT Recipient Hotline or official EBT routes, not random calls or text links.

Lost/stolen

Call PA EBT Recipient Hotline

Call 1-888-EBT-PENN / 1-888-328-7366. The hotline can help with lost or stolen cards, balances, card problems and EBT questions.

Balance

Check balance safely

Use your receipt, PA EBT hotline, ConnectEBT, myCOMPASS PA or approved official routes.

PIN

Protect your PIN

Never share your EBT PIN with callers, texts, social media pages, websites, cashiers or anyone you do not fully trust.

Scam alert

If you get a suspicious call or text about DHS benefits, do not click links or give private information. PA DHS scam guidance says suspicious benefits calls/texts can be reported to the DHS fraud tip line at 1-844-DHS-TIPS / 1-844-347-8477.

Stores That Accept EBT Near Philadelphia

Use the USDA SNAP Retailer Locator to search by Philadelphia address, city/state or ZIP code.

USDA SNAP Retailer Locator Find SNAP-authorized stores near Philadelphia by address, city, state or ZIP code.
Open locator
Checkout tip

A store may accept EBT for eligible food, but delivery fees, tips, hot prepared food and non-food items may need another payment method.

What SNAP Can and Cannot Buy

SNAP generally helps buy eligible food for the household. Use the USDA eligible food guide for final program categories.

Usually allowed Not allowed Smart checkout move
Fruits, vegetables, meat, poultry, fish Alcohol, tobacco, cigarettes Separate non-SNAP items before paying.
Dairy, breads, cereals Vitamins, medicines, supplements Look for Nutrition Facts vs Supplement Facts.
Snack foods and non-alcoholic drinks Hot food at the point of sale Ask store staff before checkout if unsure.
Seeds and plants that produce food Pet food, cleaning supplies, paper products, hygiene items Keep another payment method ready.
USDA Eligible Food Items Official explanation of what SNAP can and cannot buy.
Open guide

Safety Warning for Philadelphia SNAP Users

SNAP users can be targeted by fake calls, texts, unofficial upload forms and EBT theft scams. Use PA.gov, COMPASS, USDA/FNS and official phone numbers only.

Safe

Do this

  • Use COMPASS for online benefit actions.
  • Use PA DHS CAO page for official office information.
  • Use 215-560-7226 for Philadelphia benefit questions.
  • Use 1-888-328-7366 for PA EBT card help.
  • Keep proof of every upload, fax, mail or office submission.
Unsafe

Do not do this

  • Do not share your EBT PIN.
  • Do not send case documents to an independent website.
  • Do not pay anyone promising SNAP approval.
  • Do not click random texts asking for benefits information.
  • Do not rely on old map listings without PA.gov confirmation.

FoodStampsOffice.org Review & Trust Check

This page does not display fake star ratings, fake testimonials, Review schema or AggregateRating schema. The purpose is to help users reach official sources safely.

Method

Official-source-first

Philadelphia office details point users back to PA DHS, COMPASS, PA EBT and USDA/FNS resources.

Corrections

Listing updates only

Users can submit corrections for website listings, but should never send private SNAP documents here.

Independent

Not PA DHS

This website cannot approve SNAP, check case status, replace EBT cards or accept applications.

Philadelphia PA SNAP Food Stamp Office FAQs

Quick answers for common Philadelphia SNAP office tasks.

Where is the Philadelphia PA food stamp office?

PA DHS lists Philadelphia County Assistance Office Headquarters at 801 Market Street, Philadelphia, PA 19107. Philadelphia also has several district offices, so confirm your correct location on the PA DHS County Assistance Office page.

What is the Philadelphia SNAP office phone number?

The Philadelphia County Assistance Office Headquarters phone is 215-560-7226. PA DHS also lists 215-560-7226 as the Philadelphia customer service number for Cash, Medical Assistance and SNAP benefit questions.

What are the Philadelphia County Assistance Office hours?

PA DHS lists Philadelphia County Assistance Office Headquarters hours as 8 a.m. to 5 p.m. Monday through Friday. Confirm on PA.gov before visiting because schedules and service rules can change.

Can I apply for SNAP online in Philadelphia?

Yes. Pennsylvania residents can apply for SNAP online through COMPASS, the official Pennsylvania benefits portal.

Can I apply for SNAP in person in Philadelphia?

Yes. You can apply in person at a County Assistance Office. Use the official PA DHS County Assistance Office page to confirm the correct Philadelphia office or district before visiting.

How do I check my Pennsylvania SNAP application status?

Use COMPASS, Track My Benefits, your official notice, or Philadelphia customer service at 215-560-7226. FoodStampsOffice.org cannot check your case status.

Who do I call for a lost Pennsylvania EBT card?

Call the PA EBT Recipient Hotline at 1-888-EBT-PENN, also written as 1-888-328-7366. The hotline is available 24 hours a day, seven days a week.

What documents should I prepare for SNAP in Philadelphia?

Common items include identity proof, address proof, income proof, household information, rent or shelter costs, utility costs and any documents requested by PA DHS. Follow your notice for exact requirements.

Where can I find Philadelphia stores that accept EBT?

Use the USDA SNAP Retailer Locator and search by Philadelphia address, city/state or ZIP code to find SNAP-authorized stores near you.

Is FoodStampsOffice.org an official Pennsylvania DHS website?

No. FoodStampsOffice.org is an independent informational website. Use PA DHS, COMPASS, official notices and official phone numbers for applications, case status, EBT replacement, deadlines and final decisions.

Final Recommendation

For Philadelphia PA SNAP help, start with the official PA DHS County Assistance Office page, then choose the right route: COMPASS for online applications and benefit management, 215-560-7226 for Philadelphia benefit questions, and 1-888-EBT-PENN / 1-888-328-7366 for EBT card help.

Last updated: June 23, 2026. Confirm office hours, district assignment, phone numbers, document rules and case instructions with PA DHS before taking action.