Shelby County Food Stamp Office: Apply, Renew & Get Help
Need SNAP help in Shelby County or Memphis? Use this guide to choose the right TDHS route for applying, renewing, uploading documents, calling about an interview, replacing an EBT card, or visiting the correct office.
Quick Start: Shelby County Food Stamp Office Help
Use this table first. It shows what to do, where to do it, and when a Memphis office visit makes sense.
| You need | Do this first | Official route |
|---|---|---|
| Find Shelby County food stamp office | Use TDHS locator and confirm Winchester Road or Stage Road before visiting. | TDHS Family Assistance Office Locator |
| Apply for SNAP in Memphis | Use One DHS Customer Portal, office help, or TDHS mail instructions. | One DHS Customer Portal |
| Renew or recertify SNAP | Use your TDHS notice, One DHS account, or One DHS Contact Center before the deadline. | +1-833-772-TDHS (8347) |
| Upload documents | Use Family Assistance File Upload on One DHS, or TDHS-approved office/mail routes. | One DHS upload guidance |
| Lost or stolen EBT card | Call Tennessee EBT customer service quickly. | +1-888-997-9444 |
| Need food today | Call hunger resources while SNAP is pending. | USDA Hunger Hotline |
If your notice shows a deadline, interview issue, or missing document, follow that notice first. It is more specific than any public office page.
Official Site Screenshot: Shelby County TDHS Office Locator
The screenshot below helps users recognize the official Tennessee DHS page for Shelby County Family Assistance office details. Use it for visual guidance, then confirm details on the live TDHS page.
How to use this official page
Open the TDHS Family Assistance Office Locator, search for “SHELBY COUNTY,” then compare the office address, hours, phone, fax and services before visiting. If you need to apply or upload verification documents, use the official One DHS Customer Portal instead of sending private documents to a third-party website.
Shelby County SNAP Office Details Listed by TDHS
TDHS lists two Shelby County Family Assistance office locations in Memphis. Confirm on the official locator before visiting because office rules and service options can change.
6941 Winchester Road
Memphis, TN 38115
Hours: 8:00 am – 4:30 pm
Phone: +1(833) 772-8347
Fax: +1(901) 320-7335 and +1(901) 345-4950
4885 Stage Road
Memphis, TN 38128
Hours: 8:00 am – 4:30 pm
Phone: +1(833) 772-8347
Fax: +1(901) 320-7506
Food Stamp service
TDHS lists Food Stamp service for Shelby County Family Assistance offices.
TANF route
Families First is also listed among office services.
Certificates
Child Care Certificate service is listed by TDHS.
Medicaid / TennCare
Medicaid and TennCare are listed among related services.
Map: Shelby County TDHS Locations in Memphis
Use this map for directions only. Confirm hours, document submission rules and appointment guidance through TDHS before traveling.
Use the map for travel planning, not case decisions. If your task is uploading documents, checking case status, renewing benefits, or replacing an EBT card, online or phone routes may be faster.
Shelby County SNAP Office Route Finder
Choose your issue. This on-page helper gives a safe next step without collecting your private information.
Use the official TDHS Shelby County office locator first, then choose One DHS, phone support, or EBT customer service based on your issue.
Apply, Renew or Recertify SNAP in Shelby County
For most Memphis households, the fastest starting point is the One DHS Customer Portal. Office visits can still help when you need in-person support, local resources or help using onsite tools.
Use One DHS Portal
Submit a SNAP application, upload requested documents and use online family assistance tools.
Open One DHSVisit a local TDHS office
Use this when you need help with paper forms, document upload, language access or onsite resources.
Use TDHS mail instructions
TDHS lists mail and county office submission options. Use only official TDHS instructions for paperwork.
Read TDHS application stepsDo not wait until the last day shown on a TDHS notice. Use your One DHS account, notice instructions or One DHS Contact Center before the renewal or recertification deadline.
Should You Visit, Call or Use One DHS Online?
Use this table to avoid a wasted trip. Many Shelby County SNAP tasks are faster by portal or phone.
| Task | Best route | Why this route works |
|---|---|---|
| New SNAP application | One DHS Portal first | You can start online and track portal messages. |
| Need help using portal | Call TDHS or visit office | Office staff and onsite tools can help with access barriers. |
| Upload verification documents | Family Assistance File Upload | TDHS identifies this as the SNAP/Families First upload route. |
| Missed interview | Call +1-833-772-TDHS | Interview problems are time-sensitive and case-specific. |
| Lost EBT card | Call +1-888-997-9444 | EBT card replacement is handled through EBT customer service. |
| Need food today | Hunger Hotline, 211 or food bank | SNAP processing can take time; emergency food resources may help sooner. |
Shelby County SNAP Documents Checklist
Your exact documents depend on your TDHS notice and case. Prepare copies and keep confirmation for every upload, fax, mailing or office submission.
Common verification items
- Identity proof such as photo ID or other TDHS-requested proof.
- Address proof for Memphis / Shelby County residence.
- Income proof such as check stubs, award letters or employer statements.
- Rent, shelter, utility or household expense proof if requested.
- Resource proof such as bank information if requested.
- TDHS notice, case number or application confirmation.
Delay mistakes
- Uploading documents to unofficial sites.
- Missing interview calls after applying.
- Waiting until the deadline to fix missing documents.
- Mailing original documents without copies.
- Using an old office address from random search results.
Take a screenshot of your upload confirmation, keep fax confirmation pages, and ask for a receipt or stamped copy when submitting documents in person.
Tennessee EBT Help for Shelby County Users
For EBT card issues, the office may not be the fastest route. Use Tennessee EBT customer service for lost, stolen, damaged or replacement card help.
Call EBT customer service
Use Tennessee EBT customer service: +1-888-997-9444. Report lost or stolen cards quickly.
Check safely
Use your receipt, official EBT customer service, or approved state benefits route.
Protect your PIN
Do not share your EBT PIN with callers, texts, emails, websites or social media pages.
Stores That Accept EBT Near Memphis
Use the USDA SNAP Retailer Locator to search Shelby County and Memphis stores by street address, city/state or ZIP code.
A store may accept SNAP EBT for eligible food but require another payment method for delivery fees, tips, hot prepared food or non-food items.
What SNAP Can and Cannot Buy
SNAP is for eligible food. USDA rules explain common allowed and non-allowed purchase categories.
| Usually allowed | Not allowed | Memphis checkout move |
|---|---|---|
| Fruits, vegetables, meat, poultry, fish | Alcohol, tobacco, cigarettes | Separate SNAP and non-SNAP items before paying. |
| Dairy, breads, cereals | Vitamins, medicines, supplements | Look for Nutrition Facts vs Supplement Facts. |
| Snack foods and non-alcoholic drinks | Hot food at point of sale | Ask the store before checkout if unsure. |
| Seeds and plants that produce food | Pet food, cleaning supplies, paper products, hygiene items | Keep another payment method ready. |
People Also Search: Shelby County SNAP Help Topics
These are the common tasks behind searches for “shelby county food stamp office.”
Food stamp office near me Memphis
Use TDHS locator, then search Shelby County and confirm the office before visiting.
SNAP office phone number
Use One DHS Contact Center: +1-833-772-TDHS (8347).
Apply for food stamps online Tennessee
Use One DHS Customer Portal or TDHS application instructions.
EBT card replacement
Call +1-888-997-9444 for Tennessee EBT card replacement help.
Check SNAP case status
Use One DHS, your notice or TDHS contact routes. This website cannot view cases.
Emergency food assistance
Call USDA Hunger Hotline, 211, food banks or meal programs while SNAP is pending.
Bing Deep Dive: Office, Portal, Phone or EBT?
Pick the right path by issue. This prevents users from visiting an office when an online or EBT route is faster.
| Search topic | What it usually means | Best starting point |
|---|---|---|
| Shelby County SNAP office | You need the local TDHS office address, phone or hours. | TDHS Family Assistance Office Locator. |
| Tennessee SNAP renewal | You received a recertification notice or deadline. | One DHS account, notice instructions or One DHS Contact Center. |
| SNAP document upload | TDHS requested verification proof. | Family Assistance File Upload on One DHS. |
| EBT balance or replacement | Card issue, balance question or lost card. | Tennessee EBT customer service. |
| Food assistance today | You need food before SNAP is approved or renewed. | USDA Hunger Hotline, 211 or local food banks. |
Helpful SNAP Guides on FoodStampsOffice.org
Use these related guides if you need office hours, phone help, nearby Tennessee offices or general SNAP office steps.
Safety Warning for Shelby County SNAP Users
SNAP users can be targeted by fake calls, texts and document-upload scams. Use official TDHS, One DHS and USDA routes only.
Do this
- Use One DHS for online applications and file upload.
- Use TDHS locator for Shelby County office details.
- Use the phone number on your official notice.
- Keep proof of uploaded, mailed, faxed or submitted documents.
- Call Tennessee EBT customer service for card issues.
Do not do this
- Do not share your EBT PIN.
- Do not upload private documents to unofficial websites.
- Do not pay anyone promising SNAP approval.
- Do not trust texts asking for your card number or PIN.
- Do not ignore interview, renewal or document deadlines.
FoodStampsOffice.org Trust Check for This Shelby County Guide
This page is independent and does not pretend to be TDHS, USDA, or a government office.
Official routes first
Critical actions point users back to TDHS, One DHS, USDA and official notice instructions.
No review schema
No fake star rating, fake testimonial, Review schema or AggregateRating schema is used.
No case processing
This website cannot approve SNAP, check your case, replace EBT cards or accept private documents.
Official Links for Shelby County SNAP Help
Use these sources for final action. Details can change, so confirm on official pages before applying, calling, visiting or uploading documents.
Shelby County Food Stamp Office FAQs
Quick answers for Memphis and Shelby County SNAP users.
Where is the Shelby County food stamp office?
TDHS lists Shelby County Family Assistance office locations at 6941 Winchester Road, Memphis, TN 38115 and 4885 Stage Road, Memphis, TN 38128. Confirm on the official TDHS locator before visiting.
What is the Shelby County SNAP office phone number?
The TDHS Shelby County office listings show +1(833) 772-8347. TDHS also writes this as +1-833-772-TDHS (8347).
What are the Shelby County SNAP office hours?
The TDHS locator shows 8:00 am – 4:30 pm for the listed Shelby County Family Assistance office locations. Confirm on TDHS before visiting.
Can I apply for SNAP online in Shelby County?
Yes. Use the One DHS Customer Portal for online SNAP application and family assistance tools. TDHS also lists office and mail options for applications and documents.
How do I upload SNAP documents in Tennessee?
Use the Family Assistance File Upload tool on the One DHS Customer Portal for SNAP and Families First documents, or follow TDHS-approved office or mail instructions.
What should I bring to a Shelby County SNAP office?
Bring your TDHS notice, case number or application confirmation if available, plus ID, address proof, income proof and any documents TDHS requested.
What should I do if I missed my SNAP interview?
Call One DHS Contact Center at +1-833-772-TDHS (8347) as soon as possible. Keep your notice and case information ready.
Who do I call for a lost Tennessee EBT card?
Call Tennessee EBT customer service at +1-888-997-9444. Never share your EBT PIN with anyone.
Can FoodStampsOffice.org check my SNAP case?
No. FoodStampsOffice.org is independent and cannot check cases, approve benefits, replace EBT cards or accept private documents. Use TDHS or One DHS.
Where can I find Memphis stores that accept EBT?
Use the USDA SNAP Retailer Locator and search by Memphis address, city/state or ZIP code to find SNAP-authorized stores.
Final Recommendation
For Shelby County SNAP help, start with the official TDHS Family Assistance Office Locator, then choose the correct route: One DHS Portal for applications and document uploads, One DHS Contact Center for case or interview help, and Tennessee EBT customer service for card problems.
Last updated: June 26, 2026. Confirm office details, phone numbers, document upload rules, interview instructions and EBT guidance with TDHS before taking action.