Shelby County, TN Food Stamp Office: Apply, Renew & Get Help
Need Shelby County food stamp office help in Memphis? Use this guide to choose the right TDHS office, One DHS portal route, document upload path, EBT card support, or phone option before you travel or share private information.
Quick Answer: Shelby County TN Food Stamp Office Help
Shelby County SNAP help is handled through Tennessee DHS Family Assistance office routes and the One DHS Customer Portal. TDHS lists two physical Shelby County office locations in Memphis, plus phone support through +1(833) 772-8347.
| You need | What to do now | Official route |
|---|---|---|
| Shelby County food stamp office locations | Use the TDHS Family Assistance Office Locator and search Shelby County. | TDHS office locator |
| Apply for SNAP in Tennessee | Start with One DHS or TDHS applying instructions. | Applying for SNAP |
| Upload documents or manage a case | Use the Family Assistance File Upload links or SNAP tools through One DHS. | One DHS portal info |
| Check case status or appointment help | Use One DHS, your notice, or the One DHS Contact Center. | +1(833) 772-TDHS / +1(833) 772-8347 |
| Lost, damaged, or stolen EBT card | Call Tennessee EBT customer service. | +1(888) 997-9444 |
Do not choose a Memphis office only by distance. First check your TDHS notice or One DHS account because some tasks can be handled online or by phone faster than an office visit.
Official Site Screenshot: Shelby County TDHS Family Assistance Offices
The image below shows the official Tennessee DHS Family Assistance Offices page for Shelby County. Use the live TDHS page to confirm both Memphis office locations, phone number, fax routes, services and hours before you visit.
How to use this official page
Open the live TDHS office locator, use Find or Ctrl+F for “SHELBY COUNTY,” then compare the Winchester Road and Stage Road locations with your need. If your issue is application, renewal, file upload, status, EBT or appeal related, check One DHS or your TDHS notice before traveling.
Shelby County TN Food Stamp Office Locations
TDHS lists two Shelby County Family Assistance office locations in Memphis. Both are tied to the same One DHS Contact Center phone route.
6941 Winchester Road
Memphis, TN 38115
Hours: 8:00 am – 4:30 pm
Phone: +1(833) 772-8347
Fax: +1(901) 320-7335 and +1(901) 345-4950
4885 Stage Road
Memphis, TN 38128
Hours: 8:00 am – 4:30 pm
Phone: +1(833) 772-8347
Fax: +1(901) 320-7506
SNAP / Food Stamp
TDHS lists Food Stamp service with related Family Assistance programs.
TANF help
Families First support is listed as a service on the TDHS office locator.
Child Care Certificate
Child care certificate service is listed in the Shelby County entries.
Medicaid / TennCare
TDHS lists Medicaid and TennCare among related local assistance services.
Check the live TDHS locator or call first. Office hours, building access, temporary closures, appointment instructions, document drop-off procedures and service routing can change.
Maps to Shelby County TDHS Office Locations
Use maps for driving directions only. Always confirm service rules through TDHS before traveling for SNAP, renewal, interview, case status, document upload or EBT help.
6941 Winchester Road, Memphis
4885 Stage Road, Memphis
SNAP Office Route Finder for Shelby County, TN
Choose what you need. This tool gives a safe action route without asking for your SSN, EBT card number, case number, income documents, or private details.
Use the TDHS office locator for Shelby County locations, then choose One DHS, phone help, EBT customer service, or an office visit based on your action.
How to Apply, Renew or Get SNAP Help in Shelby County
For Shelby County users, the right route is usually One DHS for online actions, TDHS phone support for case or appointment questions, and the local Memphis office only when you need in-person help or onsite resources.
Use One DHS first
Create or use your One DHS account to access SNAP tools, application actions, dashboard access and family assistance routes.
Open One DHS infoFollow your TDHS notice
Renewal and recertification deadlines are case-specific. Use your notice, One DHS account, or One DHS Contact Center for the safest route.
Visit only when needed
TDHS says customers can call or visit local offices to find resources, speak with staff or use onsite resources to upload documents.
Keep your notice deadline, phone call date, upload confirmation and fax receipt. If a document is missing or late, your case can be delayed even if you visited an office.
Should You Visit, Call, or Use One DHS?
Use this table before driving across Memphis. Many tasks can start online or by phone, while office visits are better for specific support needs.
| Task | Best route | Why this works |
|---|---|---|
| Start a SNAP application | One DHS / TDHS applying page | Online start gives you a clearer record and reduces unnecessary travel. |
| Need Shelby County office location | TDHS Family Assistance Office Locator | It lists both Memphis physical locations, phone, fax and services. |
| Upload SNAP documents | One DHS Family Assistance File Upload | Documents should go through official TDHS routes, not unofficial websites. |
| Case status or appointment issue | Benefits Dashboard or One DHS Contact Center | Only official systems can access case-specific information. |
| Lost, stolen, or damaged EBT card | EBT Customer Service Center | Card replacement and PIN support should go through the official EBT route. |
| Need food today | 211, food pantry, USDA Hunger Hotline | SNAP case actions can take time; local food resources may help sooner. |
Documents Checklist for Shelby County SNAP Help
The exact proof depends on your household, application and TDHS notice. Use this checklist before uploading, faxing, mailing or visiting an office.
Common proof items
- Identity proof, such as ID or other accepted proof.
- Social Security numbers or proof requested by TDHS.
- Shelby County address or household location proof.
- Income proof, pay stubs, benefit letters or self-employment records.
- Rent, mortgage, utility, child care, child support or medical cost proof if requested.
- Application confirmation, case number, appointment notice or renewal notice if available.
Common delay mistakes
- Ignoring One DHS messages or mailed TDHS notices.
- Missing an interview, renewal or verification deadline.
- Uploading private documents to unofficial websites.
- Faxing documents without saving confirmation.
- Going to an office before checking whether the task can be done online.
Save a screenshot, confirmation number, fax confirmation page, mail receipt or office receipt for every document you submit. That proof can matter if your case has a deadline.
Tennessee EBT Help in Shelby County: Card, Balance, PIN and Replacement
EBT card issues usually need the EBT Customer Service Center, not a general article or unofficial form. Use the official number if your card is lost, damaged, stolen or locked.
Call EBT customer service
For lost, damaged or stolen Tennessee EBT cards, TDHS FAQ points users to +1-(888)-997-9444.
Check balance safely
Use official EBT tools, receipts or customer service. Avoid unknown websites asking for card number or PIN.
Never share your PIN
Do not reveal your PIN by phone, text, email, social message or unofficial form. A real helper should not need it.
Stores That Accept EBT Near Memphis and Shelby County
Use the USDA SNAP Retailer Locator to search Memphis, Shelby County, your ZIP code or a nearby address for authorized SNAP retailers.
SNAP can cover eligible food items, but you may need another payment method for hot prepared foods, delivery fees, tips, paper products, cleaning items, vitamins or non-food purchases.
What SNAP Can and Cannot Buy
Use USDA’s eligible food item guide for the official categories. Store systems can reject items that are not SNAP-eligible.
| Usually allowed | Not allowed | Smart move |
|---|---|---|
| Fruits, vegetables, meat, poultry, fish | Alcohol, tobacco, cigarettes | Separate non-SNAP items before checkout. |
| Dairy, breads, cereals | Vitamins, medicines, supplements | Check Nutrition Facts vs Supplement Facts labels. |
| Snack foods and non-alcoholic drinks | Hot food at point of sale | Ask the store before checkout if unsure. |
| Seeds and plants that produce food | Pet food, cleaning supplies, paper products, hygiene items | Keep another payment method ready. |
Shelby County TN SNAP Topics People Also Search
These topics match common searches like “Shelby County TN food stamp office,” “SNAP office near me,” “apply for food stamps online,” and “EBT card replacement.”
SNAP office near me
Use the TDHS Family Assistance Office Locator to compare the Winchester Road and Stage Road offices.
SNAP office phone number
Use +1(833) 772-TDHS / +1(833) 772-8347 for One DHS Contact Center help.
Apply for food stamps online
Use One DHS and TDHS applying instructions for Tennessee SNAP actions.
Check SNAP case status
Use the Benefits Dashboard, One DHS account, official notice or One DHS Contact Center.
EBT card replacement
Use Tennessee EBT customer service for lost, damaged or stolen card help.
Emergency food assistance
Use 211, local food banks, churches, community meal programs or the USDA Hunger Hotline while SNAP is pending.
Helpful SNAP Guides on FoodStampsOffice.org
Use these related FoodStampsOffice.org guides for nearby Tennessee offices, general office lookup help, office hours and SNAP phone planning.
Memphis TN Food Stamp Office
Use this related Memphis office guide for city-focused Shelby County SNAP help.
Open Memphis guideFood Stamp Office Near Me
Helpful when you need a SNAP office search workflow and safe locator tips.
Find nearby office helpFood Stamp Office Hours
Use this before visiting any benefits office because hours and walk-in rules can change.
Check hours guideNashville TN Food Stamp Office
Another Tennessee TDHS office guide for users comparing state SNAP routes.
Open Nashville guideClarksville TN Food Stamp Office
Nearby-state internal guide for Tennessee SNAP office, One DHS and EBT routing.
Open Clarksville guideFood Stamp, Medicaid & Cash Assistance Office
Use this if you need SNAP plus Medicaid, TANF/cash assistance or combined benefit office guidance.
Open benefits guideSafety Warning for Shelby County SNAP and EBT Users
Use official Tennessee DHS, One DHS, USDA and EBT routes only. Do not send private information through unofficial forms, comments, emails or social messages.
Do this
- Use TDHS official pages for locations, office hours and phone routes.
- Use One DHS for application, dashboard and file upload routes.
- Use the phone number on your TDHS notice when case-specific.
- Keep proof of every upload, fax, mail or office submission.
- Call EBT customer service quickly for card problems.
Do not do this
- Do not share your EBT PIN.
- Do not upload SSN, ID, income proof or case documents to unofficial websites.
- Do not pay anyone promising SNAP approval.
- Do not trust texts asking for EBT card number or PIN.
- Do not assume an old map listing is current without checking TDHS.
FoodStampsOffice.org Review & Trust Check
This page does not use fake reviews, fake star ratings, Review schema, or AggregateRating schema. It is an independent informational guide that points users back to official Tennessee and federal sources.
Official links are prioritized
Office information routes back to Tennessee DHS, One DHS, USDA and official public resources.
Listing corrections only
If a public office listing looks outdated, confirm with TDHS and request a listing update without sending private case documents.
Cannot process cases
This website cannot approve SNAP, check cases, replace EBT cards, schedule interviews, file appeals, or accept private documents.
Official Links for Shelby County TN SNAP Help
Use these official links for final action. Confirm current details before applying, calling, visiting, submitting documents, filing an appeal or reporting EBT card problems.
Shelby County TN Food Stamp Office FAQs
Short answers for Shelby County users looking for SNAP office locations, One DHS, EBT, renewals, documents, phone help and case status.
Where is the Shelby County TN food stamp office?
TDHS lists two Shelby County Family Assistance office locations: 6941 Winchester Road, Memphis, TN 38115 and 4885 Stage Road, Memphis, TN 38128.
What is the Shelby County SNAP office phone number?
The TDHS Family Assistance Office Locator lists +1(833) 772-8347 for Shelby County office phone support. This is also written as 1-833-772-TDHS.
What are the Shelby County TDHS office hours?
The TDHS office locator lists 8:00 am to 4:30 pm for both Shelby County office locations. Confirm before visiting because holidays, closures and service rules can change.
Can I apply for Tennessee SNAP online?
Yes. Use Tennessee DHS applying instructions and the One DHS Customer Portal route for SNAP application and account actions where available.
How do I renew SNAP in Shelby County?
Follow the deadline and instructions on your TDHS notice. Use One DHS, the Benefits Dashboard, the One DHS Contact Center, or your official notice route for case-specific renewal help.
How do I upload SNAP documents in Tennessee?
TDHS says SNAP and Families First documents should be uploaded using the Family Assistance File Upload links on the One DHS Customer Portal home page. Do not upload private proof to unofficial websites.
Who do I call for a lost Tennessee EBT card?
TDHS FAQ says to call the EBT Customer Service Center at +1-(888)-997-9444 for a lost, damaged or stolen EBT card.
Can FoodStampsOffice.org check my Shelby County SNAP case?
No. FoodStampsOffice.org is independent and cannot view cases, approve benefits, replace cards, schedule interviews, file appeals or accept documents. Use TDHS, One DHS, EBT customer service or your official notice.
Where can I find stores that accept EBT near Memphis?
Use the USDA SNAP Retailer Locator and search by Memphis, Shelby County, your street address or ZIP code to find SNAP-authorized retailers.
What should I do if I need food today in Shelby County?
Call 211, local food banks, churches, community meal programs or the USDA National Hunger Hotline while your SNAP application, renewal or case action is pending.
Final Recommendation
For Shelby County TN food stamp office help, start with the official Tennessee DHS Family Assistance Office Locator. Use One DHS for online SNAP tools and file upload, call +1(833) 772-8347 for official phone routing, and call +1-(888)-997-9444 for lost, damaged or stolen Tennessee EBT card help.
Last updated: June 26, 2026. Confirm office hours, phone numbers, document upload rules, benefit notices, renewal steps and EBT instructions with Tennessee DHS, One DHS, USDA or official TDHS notices before taking action.